Delete your account
The Kew platform and the Kew mobile app
You can ask us to delete your Kew account and data at any time. Your dashboard account and your mobile app account are the same account, so one request covers both.
How to request deletion
- Message us on WhatsApp at +966 59 971 7069
- Say you want your account deleted, and include the email address you signed up with.
- We check that the request comes from the account owner, and may send a confirmation to your registered email.
- We delete the account within 30 days of confirming the request, and let you know when it’s done.
What we delete
- Your account details: name, email address, phone number and password.
- Your business data: booking page, services, working hours and staff accounts.
- Bookings and the customer details stored in your account.
- Notification tokens for devices signed in to the app.
What we keep
We keep tax invoices, payment records and settlements for as long as Saudi regulations require, then delete them. We don’t use them for anything else.
If you booked with a business that uses Kew
Your booking details are managed by the business you booked with, so ask them to delete them. You can also message us at the same number and we’ll help pass your request on.